Industrial Visit to Express Rail Link (ERL)
On 3 June 2026, students from Class AA7044PA, Semester 4 of the Master of Business Administration (MBA) programme, Arshad Ayub Graduate Business School (AAGBS), Universiti Teknologi MARA (UiTM), participated in an Industrial Visit to Express Rail Link (ERL), the operator of KLIA Ekspres and KLIA Transit.
The visit provided students with valuable exposure to ERL's operations, maintenance facilities, and management practices. Through informative sharing sessions and guided tours of the maintenance depot, students gained first-hand insights into the systems, processes, and best practices that support ERL's operational excellence and service delivery.
Students also had the opportunity to engage with ERL's management and technical teams, including Mr Aminuddin VP Hamzah, Vice President of Customer Service Management, who shared valuable insights into customer service excellence and the rail transportation industry. The experience enabled students to relate concepts learned in the classroom to real-world industry practices, particularly in the areas of strategic management, operations, leadership, and continuous improvement.
The industrial visit was conducted under the supervision of Dr Alisa Binti Ibrahim, whose guidance and support contributed significantly to the success of this experiential learning initiative.
The visit was a meaningful and enriching learning experience, broadening students' perspectives and enhancing their understanding of the challenges and opportunities within the transportation sector.
Key Takeaways
- Gained first-hand exposure to ERL's operations, maintenance facilities, and management practices.
- Enhanced understanding of strategic management, operational excellence, and customer service in the transportation industry.
- Engaged directly with ERL's management and technical teams through knowledge-sharing sessions.
- Connected classroom learning with real-world industry applications and best practices.
- Developed broader perspectives on challenges and opportunities within the rail transportation sector.
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